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complaints
FSASC aims to provide a high quality, calm and consistent play provision for all children. We welcome suggestions on how to improve our setting and will give prompt and serious attention to any concerns over the running of the setting. We anticipate that most concerns will be resolved quickly by an informal approach to a member of the senior staff team.
If this does not achieve the desired result, we have a set of procedures for dealing with concerns.
We aim to bring all concerns about the running of our setting to a satisfactory conclusion for all parties involved.
Please e-mail all complaints to florastevensonasc1@gmail.com
If you wish you can also make a complaint to the Care Inspectorate. The Care Inspectorate regulates and inspects care services to make sure they meet the right standards. It also works with providers to help them improve their service and make sure everyone gets safe, high-quality care that meets their needs.
Here is a link on how to make a complaint with the Care Inspectorate https://www.careinspectorate.com/index.php/complaints